1 hour ticket response
We are specialized in delivering a rapid and proper reply to each support ticket posted by a user. Our qualified help desk support team members will review your inquiry and will think of the most efficient option. We offer a 1–hour response time guarantee for all customer support tickets. As a matter of fact, our average trouble ticket response time has proven to be twenty minutes.
An Exceptional Customer Support Service
Our client support staff representatives have broad experience in the Linux web hosting service market and are proficient enough to offer a prompt solution to your problem. If, however, the issue at hand is not within the competency of a client support engineer, the trouble ticket will be sent to a programmer or administrator for additional assistance.
An Easy–to–Navigate Help Center Section
Included in the Hosting Control Panel is an easy–to–navigate Help Center, which includes different information sources. You can search through a constantly updated knowledgebase offering web hosting account administration articles and website administration articles, check our how–to video tutorials or have a gaze at the F.A.Q. repository.