A 60–Minute Support Ticket Response Time Guarantee
We provide a one–hour response warranty for every support ticket or email that you submit to our customer service staff. We will swiftly respond to all the standard enquiries and forward right away the case to our system administrators if any further assistance is required. If you take advantage of our Managed Services package, we will complete any of the included server administration services at a time that has been agreed upon earlier.
A Top–Quality Technical Support Service
Our technical support staff will be available to you 24–7 should you need help with the Hosting Control Panel or with any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. And if you require help handling the day–to–day administration tasks on your dedicated server, you can make use of our Managed Services package, which includes backup disk space, Operating System updates every week, troubleshooting and installation services, server monitoring and rebooting services, etc.
An Intuitive Help Area
Our Hosting Control Panel was installed by default for every dedicated server. Among its features is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can carry out. The majority of educational articles have video versions which demonstrate all the tasks that you can perform in a highly illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.