In the event that you've ever had a web hosting account in the past or you have dealt with any other kind of online service, you're probably well aware from your own experience that for many things it's better to talk to a live person over the phone than to exchange support tickets or emails. If you want to find out more about a service before you decide to purchase it or in case something small-scale has to be done, for instance, it'll be far easier and faster to do it live. If you can contact representatives over the phone, it's also very likely that you're using the services of a real hosting supplier, not just a reseller. The type of support that you will get over the phone differs between different companies - from standard issues to professional tech support. Typically most providers offer pre-sales assistance and 1st level phone support, while more complicated technical matters are managed through electronic mail or tickets.
Phone Support in Web Hosting
Since we have live telephone support 14 hours a day, you have the option to get in touch with us and consult with our customer support agents to learn more about all of the Linux web hosting service that we provide and make sure that our servers match the system requirements for your web sites before purchasing anything. For your convenience, we have telephone numbers on three continents and you are able to call the one nearer to you - in the U.S.A., Great Britain or Australia. If you are already a customer, you'll be able to give us a call about general and billing matters, and about some tech issues. In case the trouble is strictly technical or it can take more time to investigate, you'll have to use our ticketing system, that will allow both you and our technical support crew to monitor the information provided by both sides.
Phone Support in Semi-dedicated Servers
If you need more details about the semi-dedicated service that we provide, you are able to call any of the three support lines that we have around the world - in the United States, Great Britain and Australia. By doing this, you'll be able to check ahead of time whether our services are appropriate for your web sites. In case you're already our customer and you own a semi-dedicated account, you are able to contact us on the phone for fourteen hours every day about any billing or common queries. For entirely tech issues you're able to use our ticketing system in order to get in touch with our tech support as someissues just need extra time to be taken care of, still we will help you on the phone with many minor technical issues as well, saving you efforts and time.