If you’ve ever got any questions concerning the hosting service in general or you face a problem with your sites, you’ll have to contact the web hosting company’s customer support team. It may not make any difference how promptly they’ll reply if you have a general enquiry, but a problem like a blundered app update, for instance, may result in your site becoming broken or unavailable online. And the longer you wait for the support team to assist you, the longer the website will be out of order. If you offer services or goods online, any downtime will affect your website unfavorably and you can lose current or potential customers. Many hosting providers, particularly resellers, respond to trouble tickets and e-mails within 24 hours, but in the digital era that’s way too long, as clients will rarely come back to a website that isn’t working properly for prolonged periods.
One-Hour Response Guarantee in Web Hosting
Our Linux web hosting service feature a sixty-minute reply guarantee, which means that no matter what question or difficulty you may have, we will always be there to assist you. In fact, it seldom takes more than 30 minutes to get a problem fixed or a question answered, and this is valid for both technical and sales matters. Our customer support staff reps are available 24x7, even on official holidays and weekends, which means that you’ll obtain quick assistance anytime you need it. We understand precisely how costly time can be, so by the time we answer your e-mail or support ticket, we’ll have examined the matter and, if we haven’t sorted it out, we’ll give you more info on what you need to do on your end, when the circumstances necessitate this. With our support service, you can be sure that there will be somebody to help you out right away, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server plan from our company, you can take full advantage of our astonishingly fast support service. You will obtain a reply to any ticket posted from the web hosting Control Panel or e-mail sent to our client and technical support staff within the hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. Often, it takes much less time to investigate and sort out a problem. We’ll supply you with more details if the solution entails something that should be done on your end. If you touch base with us during weekends or holidays, the response time will be the same and given the fact that our support team is on duty 365 days a year, you’ll obtain prompt assistance for virtually any technical, general or billing issue regardless of the hour at which you contact us.