There are several ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a support ticket system. This is the least complicated correspondence channel for a number of reasons. If no customer service technician is free at the moment and they’re all busy, a telephone call may not be answered, but a ticket will always be received. You can also copy and paste extensive pieces of information without the need to worry about spelling errors, and if a specific problem requires more time to be resolved or a number of responses need to be exchanged, all the information will be in the exact same place, so either party can always see the comments added by the other one. The downside of using tickets to touch base with your web hosting company is that they are usually separate from the hosting platform, so if you need to provide information or to follow instructions, you will need to use at least 2 separate admin consoles and this number might increase if you would like to administer multiple domains. Furthermore, many web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a reply.
Integrated Ticketing System in Web Hosting
Our Linux web hosting service
come bundled with an integrated support ticket system, which is an essential part of our in-house developed Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia will allow you to manage everything connected with the web hosting service itself in the exact same place – payments, website files, e-mails, trouble tickets, etc., avoiding the necessity to use different admin dashboards. If you’ve got any technical or pre-sales questions or any problems, you can submit a ticket with just a few clicks of the mouse without signing out of your Control Panel. During the process, you may select a category and our system will offer you a variety of informative articles, which will provide you with additional info and which may help you fix any given problem before you actually submit a ticket. We guarantee a trouble ticket response time of no more than 60 minutes, even if it’s a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated service
, was created with one aim in mind – that you should be able to manage everything connected to your semi-dedicated account in one single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got a query or bump into an issue, you can get in touch with our customer support team members immediately without having to go through some other system. You can browse through your files or check various settings within your account while opening a new ticket or reading the reply to an old one. In case you’ve got a large number of tickets and you’d like to find a given one, you can take advantage of the intelligent search box, which is available in the Help section of the Hepsia Control Panel. We guarantee that you will receive a response in no more than one hour regardless of the nature of your question or problem.