Being able to get in touch with your web hosting company if you have any type of questions or experience any issues is very important and how fast they'll answer back and take action can be crucial, especially if your web site is business-oriented, as longer downtime can often mean losing potential customers. The support solutions are a quick way to distinguish actual suppliers from resellers. The second in most cases reply just to emails or support tickets and you may have to wait for a day or even more so as to get a response. If your problem involves a couple of responses, you'll end up losing a few days so as to get a basic problem resolved. Using a genuine and trustworthy hosting supplier, you will be in a position to connect with the support anytime and get a quick reply no matter what the issue or your question is - customer, pre-sales or technical one.
24/7 Customer Support in Web Hosting
We supply 24/7 customer, billing and tech support for all our Linux web hosting service. Even if you are not our client yet and you have some questions, we will assist you promptly and provide you with the necessary info, so as to give you a choice to make an informed decision when you buy your new hosting account. We are available any time, including holidays and weekends, and we provide you with numerous means of communication to contact us - phone, live chat, emails and support tickets. For your convenience, we now have several phone numbers around the world, therefore you are able to call the one that is closer to you. The max response time for the email messages and the tickets is one hour. The actual response time is around 15-20 minutes, which means that you can forget about waiting for several days to get support for some task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
All the semi-dedicated service that we supply feature 24/7 customer and tech support, so no matter what issue you experience, you can get in touch with us and we'll give you a hand at once. The guaranteed answer time for every email message or trouble ticket that you open from your Hepsia web hosting Control Panel is just one hour; usually the response time hardly ever is more than 20 min. Furthermore, we provide telephone support with several local numbers around the globe plus a live chat, so you're able to get in touch with us and get more information about our solutions even if you do not have an account yet. We're able to help you with any kind of question or an issue you have - payment methods, package features, email configuration, hosting account settings, etcetera. If you use our services, you will not ever have a situation where you should wait for a few days to get a problem resolved like you will have to do with a number of other suppliers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide comes with 24/7 customer and technical support, therefore if you experience any trouble with the pre-installed software on your machine or you have any pre-sales or general questions, you will be able to get in touch with us at any time, even weekends and holidays. For your convenience, we offer different methods of communication - telephone support with several local numbers around the world, live chat, e-mail messages as well as a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical matters as it is much easier to keep track of what's going on. The maximum warranted reply time for all emails and tickets is sixty minutes, but it rarely takes that long to get help. In case you obtain the Managed Services upgrade that we supply, our admins will also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum answer time warranty, you will enjoy timely support when you obtain a dedicated server through our company. Our customer and tech support crews are accessible 24/7/365, therefore any time you open a ticket through your billing account or you send an email message about any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the better option if the issue involved needs longer time to be solved or in case it should be sent to our admins, as it's much easier to track the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live agent employing our chat service. In case you include the Managed Services upgrade to the server plan, our administrators will also help you with third-party software installation and troubleshooting and similarly to the standard support, this service is available 24/7 as well.