Many users who begin using their very first hosting account, or switch companies, normally have questions with regards to how particular tasks are done or face predicaments when setting up different things such as e-mails, site settings, etc. That’s why, some providers have prepared documentation with the most common questions and issues in order to help their customers receive info quickly and easily. As a result, the help desk team members can concentrate on real issues that given clients may be facing, because the solution for the smaller things will already be available on the World Wide Web and customers will be able to easily resolve them without getting in touch with the customer care team. Having detailed documentation is truly important, particularly for new clients with no previous experience whatsoever, as the hosting service involves a large amount of functions and lots of people can get confused about what to do. A good knowledge base can both help you do the things that you want and acquaint yourself with how the web hosting service functions in general.
Extensive Online Documentation in Web Hosting
All Linux web hosting service that we are offering come with an extensive knowledge base where you can find all you should know in regard to your web hosting account. Whether you are aiming to create a brand new database, to forward a domain by means of an .htaccess configuration file or to set up an email address on your desktop computer or smartphone, you can simply read our step-by-step help articles and all the information that you need will be there. When you visit a certain section of the Hepsia Control Panel, you’ll see articles that pertain to the functions that you can access through it. In case you wish to see the complete article collection and get informed about all the functions that Hepsia is offering, or simply to read generic info about the web hosting service, you can examine the entire knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve done our utmost to cover any complication that you could possibly stumble upon, but if you don’t find the info that you’re looking for, you can always get in touch with us, as our help desk team is at your service 24x7.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers feature an extensive online article library where you can find any information that you might require about our hosting services or about the Hepsia hosting Control Panel that we’re using. We’ve created it on the basis of the feedback that we have acquired from our clients over the years and, as a result, our articles address specific issues that you may confront and offer the easiest way to correct them, for example receiving a 500 Internal Server Error message or not being able to send emails from your PC even though you have the correct SMTP settings. The articles are available in every single section of the Control Panel and you can consult them whenever you wish. They can help you enlarge your knowledge not only about our platform, but also about the hosting sphere as a whole, as they offer in-depth guides and general information such as what file access permissions or cron jobs are.